Customers Section Manager

AvantCredit; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Startup culture with access to senior management

Casual dress code

Free breakfast and lunches

Free stocked kitchen

BlueCross/Blue Shield Medical, Dental, & Vision

Paid vacation and sick time

Free cell phone plan

Professional growth training opportunities

Job summary

AvantCredit in Chicago is seeking a Customers Section Manager to lead a team for all US Operations duties including Customer Service and Application Support. The selected candidate will manage a team of 10-15, ensuring performance targets are met in a professional environment.

Ideal candidates should have over 3 years of call center operations experience, particularly in finance. The position offers a supportive culture and numerous benefits including health insurance, casual dress code, and great company events.

Qualifications

• Entrepreneurial and self-driven with a strong focus on performance improvement.
• 3+ years of experience in call center operations, preferably in finance.
• Experience managing a team of 10+ individuals.

Responsibilities

• Lead a team handling all United States Operations duties.
• Ensure the team reaches quantitative targets and complies with quality standards.
• Coach representatives to improve performance.

Skills

Call center operations experience

Team management

Process building

Proficient in Microsoft Excel

Education

Strong academic credentials

Job description

Job Description

As a Customers Section Manager, you will be responsible for leading a team that handles all United States Operations duties, including Customer Service, Application Support, Verifications, and Payments. This position reports directly to the US Operations Manager. You will ensure that a 10-15 person team reaches quantitative targets, complies with quality standards, and maintains a professional and supportive culture. We are looking for someone who wants to help coach reps to improve their performance, hit key goals, and can ensure that the company is operationally excellent.

Qualifications

• Entrepreneurial and self-driven.
• 3+ years previous experience with call center operations; Finance environments a plus.
• Experience managing team of 10+ individuals.
• Experience building new processes, or working within start-up environments is preferred.
• Proficient with Microsoft Excel, including building key metric reporting using the tool.
• Strong Academic credentials.
• Flexibility on scheduling is a plus!

Benefits

• Startup culture with access to work directly with senior management
• Casual dress code
• Free Breakfast and lunches during the week
• Free stocked kitchen and pantry
• BlueCross/Blue Shield Medical, Dental, & Vision
• 10 paid days vacation plus a 5 days of paid sick time
• Free cell phone plan
• Great company events and professional growth training opportunities