Startup-Driven UK Call Center Manager: Growth & Coaching
AvantCredit
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Benefits offered by this job
Job summary
Avant Credit Corp (AvantCredit) seeks a UK Call Center Section Manager to lead a 12+ person team across Customer Service, Application Support, Loan Processing, and Collections. You will report to the UK Strategy & Operations Manager and drive performance, quality, and a supportive culture while achieving targets.
This role requires a 2:00 AM–10:30 AM shift, weekend work, startup experience preferred, and strong Excel reporting.
Qualifications
- 3+ years of call center operations experience.
- Experience managing a team of 5+ individuals.
- Experience building new processes; startup environments preferred.
- Proficient with Excel for metric reporting.
- Finance environment experience a plus.
- Able to work a 2:00 AM–10:30 AM schedule and weekends.
Responsibilities
- Lead a 12+ person call center team across Customer Service, Application Support, Loan Processing, and Collections.
- Ensure targets are met, quality standards are maintained, and a supportive culture.
- Coach reps to improve performance and achieve key goals.
- Develop and implement process improvements for operational excellence.
- Report performance and insights to UK Strategy & Operations Manager.
Skills
Education
Tools
Job description
Avant Credit Corp (AvantCredit) seeks a UK Call Center Section Manager to lead a 12+ person team across Customer Service, Application Support, Loan Processing, and Collections. You will report to the UK Strategy & Operations Manager and drive performance, quality, and a supportive culture while achieving targets.
This role requires a 2:00 AM–10:30 AM shift, weekend work, startup experience preferred, and strong Excel reporting.
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