Product Support Agent

TaskUs; Texas; On-site; USD 21,000 - 22,000; Full time

Job summary

TaskUs is seeking a Product Support Agent to provide top-tier email, chat, and voice support for a leading business application. You will work with SMEs to resolve issues, perform root-cause analysis, and document solutions to help customers thrive.

The role emphasizes curiosity about how digital products work, excellent communication, and the ability to deliver seamless customer experiences across channels. Training is provided, and 24/7 coverage is required.

Qualifications

• 2+ years of experience in Call Center Customer Support across Chat, Email, and Voice channels.
• Schedule: Must have 24/7 availability (Hours of Operation run 24/7)
• 2+ years of experience in product or technical support roles.

Responsibilities

• Deliver Omnichannel Product Support: Provide timely, accurate, and professional support across live chat, email, and voice channels.
• Solve Product & Technical Puzzles: Efficiently answer user questions, perform root-cause analysis, and guide customers through platform solutions.
• Investigate & Resolve: Research complex application issues and communicate effective solutions clearly.
• Enhance Knowledge Base: Help write and update documentation for technical and process support resources.

Skills

Communication & Empathy

Product Curiosity

Omnichannel Etiquette

Microsoft Office Suite

Tools

Excel

Microsoft Office Suite

Job description

About TaskUs

TaskUs is a collective of high-performing, tech-obsessed problem solvers who deliver exceptional customer experiences for the world's most innovative brands. We put People First, drive continuous innovation, and foster an environment where you can grow, excel, and be yourself.

Job Description

We are looking for a Product Support Agent to join our team, delivering top-tier email, chat, and voice support for an industry-leading business application. This role checks in with a dedicated team of Subject Matter Experts (SMEs) and involves single-touch resolution, troubleshooting product questions, resolving user issues, and keeping customers thriving.

The Role

Are you naturally curious about how digital products work? Do you love helping people navigate platforms and turning software confusion into seamless customer experiences? We are looking for a Product Support Agent to join our team, delivering top-tier email, chat, and voice support for a industry-leading business application.

Key Responsibilities

• Deliver Omnichannel Product Support: Provide timely, accurate, and professional support across live chat, email, and voice channels.
• Solve Product & Technical Puzzles: Efficiently answer user questions, perform root-cause analysis, and guide customers through platform solutions.
• Investigate & Resolve: Research complex application issues and communicate effective solutions clearly.
• Enhance Knowledge Base: Help write and update documentation for technical and process support resources.

What We Are Looking For

Must-Have Requirements

• 2+ years of experience in Call Center Customer Support across Chat, Email, and Voice channels.
• Schedule: Must have 24/7 availability (Hours of Operation run 24/7)

Nice- to-Have Requirements:

• 2+ years of experience in product or technical support roles.

Key Skills & Competencies:

• Communication & Empathy: Strong written and verbal skills, effortless rapport building, and the ability to convey confidence while empathizing with users.
• Product Curiosity: A natural desire to understand how systems work and the ability to quickly master complex software concepts.
• Omnichannel Etiquette: Expert understanding of chat and email etiquette with a high attention to detail.
• Software Skills: Hands-on experience with Microsoft Office Suite, including moderate-level expertise in Excel.

What We Offer

• Competitive Pay: $15.00/hr for English agents; $15.50/hr for Bilingual Spanish agents.
• Comprehensive Paid Training: A full training program (8:00 AM - 5:00 PM Central Time) featuring classroom learning and nesting support.
• Provided Hardware: Complete work setup shipped to your door (computer equipment, monitor(s), webcam, keyboard, mouse, and headset).
• Schedule: Must have 24/7 availability (Hours of Operation run 24/7)

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.