Global Multichannel Customer Support Agent

Harvia-Us,-Inc.; Grand Rapids (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

Harvia is seeking a Customer Support Agent to provide professional assistance via phone, email, and chat. You will be a key contact for product information, order support, and issue resolution, ensuring timely follow-up and a positive customer experience.

The role requires strong communication, problem-solving skills, and the ability to handle multiple priorities while learning technical product details. Collaboration with internal teams is essential to maintain accurate information and high

Qualifications

• Minimum 1 year in customer service, call center, or support role.
• Excellent verbal and written communication, with active listening.
• Able to handle multiple channels (phone, email, chat) professionally.
• Strong computer skills and ability to learn new software quickly (CRM/ticketing a plus).
• Ability to multitask with accuracy and good time management.
• Independent work ethic with ownership of customer issues; team-oriented.

Responsibilities

• Answer inbound calls, emails, and live chat in a professional, timely manner.
• Meet performance, productivity, and quality standards defined by leadership.
• Make outbound follow-up calls for updates and inquiries.
• Provide accurate solutions to troubleshoot and resolve issues.
• Document interactions and resolutions in the CRM.
• Escalate complex issues as needed and follow up with customers.

Skills

Communication skills

Active listening

Problem solving

Multitasking

Team collaboration

Bilingual abilities

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

Harvia is seeking a Customer Support Agent to provide professional assistance via phone, email, and chat. You will be a key contact for product information, order support, and issue resolution, ensuring timely follow-up and a positive customer experience.

The role requires strong communication, problem-solving skills, and the ability to handle multiple priorities while learning technical product details. Collaboration with internal teams is essential to maintain accurate information and high