Multi-Channel CX Specialist

Triquetra Health LLC; United States; Remote; USD 9,600 - 11,000; Full time

Job summary

Triquetra Health LLC is seeking a Customer Experience Agent in the United States to respond to inquiries across phone, chat, and email, and resolve issues to ensure customer satisfaction. The role includes processing refunds and replacements, managing orders, and upholding the brand’s standards.

You'll support customers across platforms like Amazon, TikTok Shop, and Shopify, escalate complex cases to the Customer Experience Lead, and maintain accurate records of interactions and outcomes in the

Qualifications

• Proven experience in a customer support role, preferably for e-commerce or DTC brands.
• Strong written and verbal communication skills with clear tone across channels.
• Ability to manage multiple inquiries concurrently and stay organized.

Responsibilities

• Respond promptly and professionally to inquiries via phone, chat, email, and platform messaging.
• Use approved canned responses while personalizing when needed.
• Handle orders, refunds, and returns; log outcomes accurately.
• Resolve issues on platforms like Amazon, TikTok Shop, and Shopify; escalate when necessary.
• Log calls and outcomes into the support system and monitor KPIs.

Skills

Customer service

Multi-channel support

Written communication

Time management

Tools

Gorgias CRM

Job description

Triquetra Health LLC is seeking a Customer Experience Agent in the United States to respond to inquiries across phone, chat, and email, and resolve issues to ensure customer satisfaction. The role includes processing refunds and replacements, managing orders, and upholding the brand’s standards.

You'll support customers across platforms like Amazon, TikTok Shop, and Shopify, escalate complex cases to the Customer Experience Lead, and maintain accurate records of interactions and outcomes in the