US Commercial Operation Lead - Ecommerce

HappyGlobal Service; San Francisco (CA); On-site; USD 200,000 - 420,000; Full time

Job summary

HappyGlobal Service, a leading global consumer technology company, seeks a Head of U.S. Operations to oversee its U.S. subsidiary.

You will manage day-to-day operations, lead data governance, analytics, sales, and customer support teams, and ensure compliance with U.S. privacy laws. The role emphasizes strategic leadership, cross-functional collaboration, and scalable business operations in a fast-paced environment.

Qualifications

• Bachelor’s degree in a related field preferred or equivalent leadership experience in U.S. operations.
• 7+ years of executive leadership in U.S. operations and cross-functional teams.
• Proven expertise in U.S. data privacy frameworks and risk management.
• Experience scaling e-commerce operations, channel sales and customer success in the U.S.
• Strong strategic planning and stakeholder management skills.

Responsibilities

• Oversee day-to-day U.S. business operations and lead local teams across analytics, privacy governance, sales and support.
• Ensure strict compliance with U.S. federal/state regulations, especially privacy and data protection.
• Lead talent acquisition, headcount planning, and cross-functional resource allocation.
• Drive growth through e-commerce, channel sales, and superior customer service.

Skills

Strategic leadership

Data privacy governance

CCPA/GDPR

Cross-functional collaboration

Talent acquisition

Operations management

Regulatory risk management

Communication

Education

Bachelor’s degree or equivalent

Job description

A famous global consumer technology company, develops innovative hardware, software, and digital solutions that make advanced manufacturing technology more accessible to consumers and businesses worldwide.

Position Summary

We are seeking an experienced, dynamic, and compliance-driven Head of U.S. Operations to lead our U.S. subsidiary. In this strategic leadership role, you will oversee day-to-day U.S. business operations, lead cross-functional local teams (including data governance, analytics, operations, sales, and customer support), and ensure all local business activities strictly comply with U.S. federal and state regulations, particularly regarding user privacy and data protection.

Key Responsibilities

1. U.S. Data Privacy & Compliance Governance

• Own and oversee local data compliance, privacy governance, and protection standards for all U.S. business operations.
• Establish, implement, and monitor internal policies and operational workflows governing secure user data access, usage, and lifecycle management.
• Ensure all local operations strictly adhere to U.S. privacy regulations (such as CCPA/CPRA). Note: All U.S. user data governance and compliance decisions are independently managed and executed by the U.S. local team.
• Proactively lead regular risk assessments, compliance audits, and remediation initiatives.

2. Local Team Leadership & Management

• Provide inspiring leadership and daily operational management for the U.S. local team, spanning data analytics, privacy governance, administration, sales, and customer service.
• Drive talent acquisition, headcount planning, performance management, professional development, and cross-functional resource allocation to maximize execution and collaboration efficiency.

3. Local Business Operations Management

• Direct, coordinate, and scale U.S. local business operations to achieve strategic corporate milestones, including:
• E-Commerce Operations: Oversee local operational coordination, ensure compliant data access, and provide robust operational support for local e-commerce initiatives.
• Channel Sales: Drive local sales channel expansion, cultivate key strategic account relationships, and coordinate internal/external resources to accelerate business growth and deal closures.
• Customer Service Excellence: Lead comprehensive pre-sales, mid-sales, and post-sales customer support strategies. Continuously optimize service workflows and operational efficiency to elevate customer satisfaction and retention.

Qualifications

1. Education: Bachelor’s degree in Business Administration, Computer Science, Information Security, Data Privacy, or a related field is preferred. Equivalent professional leadership experience in U.S. Operations management will be fully considered in lieu of a formal degree.

2. Extensive executive leadership experience (typically 7+ years) managing U.S. business operations, cross-functional teams, and tech-driven subsidiaries.

3. Proven expertise in U.S. data privacy frameworks, regulatory compliance (CCPA/GDPR), and risk management.

4. Demonstrated success in scaling e-commerce operations, channel sales, and customer success organizations in the U.S. Market.

5. Skills: Exceptional strategic planning, cross-cultural communication, stakeholder management, and problem-solving skills.

HappyGlobal Service and its clients are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants are encouraged to apply.