U.S. Operations Leader — Data Privacy & Growth

HappyGlobal Service; Santa Clara (CA); On-site; USD 180,000 - 280,000; Full time

Job summary

HappyGlobal Service seeks a seasoned Head of U.S. Operations to lead our U.S.

subsidiary, guiding day-to-day activities across data governance, analytics, operations, sales, and customer support in line with US regulations. The role requires building high-performing teams, driving privacy compliance (CCPA/CPRA), and coordinating cross-functional efforts to scale e-commerce and channel sales while delivering excellent customer service.

Qualifications

• Education: Bachelor’s degree preferred; equivalent leadership experience will be considered.
• 7+ years of executive leadership managing U.S. operations and cross-functional teams.
• Proven success in scaling e-commerce, channel sales, and customer success in the U.S.
• Strong strategic planning, stakeholder management, and problem-solving skills.
• Expertise in U.S. data privacy frameworks (CCPA/GDPR) and risk management preferred.

Responsibilities

• Oversee day-to-day U.S. business operations and lead cross-functional teams.
• Scale local operations including e-commerce, channel sales, and customer service.
• Provide inspiring leadership for data analytics, privacy governance, and sales.
• Conduct regular risk assessments, compliance audits, and remediation efforts.

Skills

Strategic planning

Cross-cultural communication

Stakeholder management

Problem-solving

Data privacy compliance

Education

Bachelor's degree

Job description

HappyGlobal Service seeks a seasoned Head of U.S. Operations to lead our U.S.

subsidiary, guiding day-to-day activities across data governance, analytics, operations, sales, and customer support in line with US regulations. The role requires building high-performing teams, driving privacy compliance (CCPA/CPRA), and coordinating cross-functional efforts to scale e-commerce and channel sales while delivering excellent customer service.