Director of Global Operations & Compliance

Connect Tech+Talent; Austin (TX); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Connect Tech+Talent is seeking a Director of Global Operations & Compliance to lead cross-functional operations across software, hardware, logistics, and e-commerce platforms. The role emphasizes automation, process improvement, and international supply chain coordination.

Ideal candidates have 10+ years in operations with startup experience and a strong tech mindset to drive integrations, AI-enabled workflows, and scalable processes.

Qualifications

• 10+ years in business ops, tech, supply chain, or related field.
• Experience in a small business, startup, or entrepreneurial environment.
• Strong combination of business operations, technology, and execution.
• Application development background or strong technical understanding; comfortable with software and hardware.
• Experience managing vendors and external business partners.
• Experience with international manufacturing, supply chain, logistics, warehousing, or ecommerce strongly preferred.
• Working knowledge of business systems, integrations, APIs, process automation, and AI tools.
• Strong communication, analytical, organizational, and problem-solving skills.
• Self-directed and able to manage multiple priorities and drive projects through completion.

Responsibilities

• Manage critical SaaS systems, vendors, business applications, and day-to-day operational reliability.
• Oversee China-based factories and manufacturing partners; production, purchase orders, product costs, inspections, and issues.
• Coordinate domestic and international freight, customs, warehousing, inventory, and fulfillment in the US and Europe; manage relationships with warehouses, distributors, and resellers.
• Oversee Shopify, Amazon Seller Central, WMS, and other business systems integrations.
• Identify opportunities to automate manual processes using technology and AI tools; collaborate with leadership and technical teams to improve systems and workflows.
• Build scalable processes, solve cross-functional problems, lead operational projects end to end, and take on new responsibilities as the company evolves.

Skills

Business Ops

Tech & AI

Vendor Management

Logistics & Supply

E-commerce Systems

Tools

Shopify

Amazon Seller Central

WMS

Job description

Director of Global Operations & Compliance

Location: Remote/Hybrid – Texas

Employment Type: Full-Time

Experience: 10+ years

Key Responsibilities

Business Operations: Manage critical SaaS systems, vendors, business applications, and day-to-day operational reliability. Identify inefficiencies and implement process improvements.

Hardware & Supply Chain: Manage China-based factories and other manufacturing partners, including production, purchase orders, product costs, inspections, and operational issues.

Logistics & Fulfillment: Coordinate domestic and international freight, customs, warehousing, inventory, and fulfillment across the U.S. and Europe. Manage warehouse, logistics, distributor, and reseller relationships.

E-Commerce & Business Systems: Manage operational systems and integrations across Shopify, Amazon Seller Central, warehouse management systems, and other business applications.

Technology & AI: Identify opportunities to automate manual processes using technology and AI tools such as ChatGPT, Claude, Gemini, Perplexity, and Grok. Work with leadership and technical teams to improve systems, integrations, and workflows.

Growth & Execution: Build scalable processes, solve cross-functional problems, lead operational projects from start to finish, and take ownership of new responsibilities as the company evolves.

Qualifications

• 10+ years of experience in business operations, technology, engineering, supply chain, e-commerce, or a related field.
• Experience in a small business, startup, or entrepreneurial environment.
• Strong combination of business operations, technology, and execution.
• Application development background or strong technical understanding; comfortable with both software and hardware.
• Experience managing vendors and external business partners.
• Experience with international manufacturing, supply chain, logistics, warehousing, or e-commerce strongly preferred.
• Working knowledge of business systems, integrations, APIs, process automation, and AI tools.
• Strong communication, analytical, organizational, and problem-solving skills.
• Self-directed and able to manage multiple priorities and drive projects through completion.