Head of US Operation - Commercial

HappyGlobal Service; Santa Clara (CA); On-site; USD 180,000 - 280,000; Full time

Job summary

HappyGlobal Service seeks a seasoned Head of U.S. Operations to lead our U.S.

subsidiary, guiding day-to-day activities across data governance, analytics, operations, sales, and customer support in line with US regulations. The role requires building high-performing teams, driving privacy compliance (CCPA/CPRA), and coordinating cross-functional efforts to scale e-commerce and channel sales while delivering excellent customer service.

Qualifications

• Education: Bachelor’s degree preferred; equivalent leadership experience will be considered.
• 7+ years of executive leadership managing U.S. operations and cross-functional teams.
• Proven success in scaling e-commerce, channel sales, and customer success in the U.S.
• Strong strategic planning, stakeholder management, and problem-solving skills.
• Expertise in U.S. data privacy frameworks (CCPA/GDPR) and risk management preferred.

Responsibilities

• Oversee day-to-day U.S. business operations and lead cross-functional teams.
• Scale local operations including e-commerce, channel sales, and customer service.
• Provide inspiring leadership for data analytics, privacy governance, and sales.
• Conduct regular risk assessments, compliance audits, and remediation efforts.

Skills

Strategic planning

Cross-cultural communication

Stakeholder management

Problem-solving

Data privacy compliance

Education

Bachelor's degree

Job description

Our Client is a technology-driven company in the field of 3D printing, developing high-performance 3D printers as well as an integrated hardware and software ecosystem. Our products are used worldwide by both private users and professional customers. In the US, we are continuously expanding our local service and support operations and are looking for motivated talent to join our customer service team.

Role Overview

Our Client is seeking an experienced, dynamic, and compliance-driven Head of U.S. Operations to lead our U.S. subsidiary. In this strategic leadership role, you will oversee day-to-day U.S. business operations, lead cross-functional local teams (including data governance, analytics, operations, sales, and customer support), and ensure all local business activities strictly comply with U.S. federal and state regulations, particularly regarding user privacy and data protection.

Preferred candidates

able to conduct working conversations in Chinese, with commercial experience.

Responsibilities

Local Business Operations Management

- Direct, coordinate, and scale U.S. local business operations to achieve strategic corporate milestones, including:

• E-Commerce Operations: Oversee local operational coordination, ensure compliant data access, and provide robust operational support for local e-commerce initiatives.
• Channel Sales: Drive local sales channel expansion, cultivate key strategic account relationships, and coordinate internal/external resources to accelerate business growth and deal closures.
• Customer Service Excellence: Lead comprehensive pre-sales, mid-sales, and post-sales customer support strategies. Continuously optimize service workflows and operational efficiency to elevate customer satisfaction and retention.

Local Team Leadership & Management

- Provide inspiring leadership and daily operational management for the U.S. local team, spanning data analytics, privacy governance, administration, sales, and customer service.

- Drive talent acquisition, headcount planning, performance management, professional development, and cross-functional resource allocation to maximize execution and collaboration efficiency.

U.S. Data Privacy & Compliance Governance

- Own and oversee local data compliance, privacy governance, and protection standards for all U.S. business operations.

- Establish, implement, and monitor internal policies and operational workflows governing secure user data access, usage, and lifecycle management.

- Ensure all local operations strictly adhere to U.S. privacy regulations (such as CCPA/CPRA). Note: All U.S. user data governance and compliance decisions are independently managed and executed by the U.S. local team.

- Proactively lead regular risk assessments, compliance audits, and remediation initiatives

Qualifications

• Education: Bachelor’s degree in Business Administration, Computer Science, Information Security, Data Privacy, or a related field is preferred. Equivalent professional leadership experience in U.S. Operations management will be fully considered in lieu of a formal degree.
• Extensive executive leadership experience (typically 7+ years) managing U.S. business operations, cross-functional teams, and tech-driven subsidiaries.
• Demonstrated success in scaling e-commerce operations, channel sales, and customer success organizations in the U.S. Market.
• Skills: Exceptional strategic planning, cross-cultural communication, stakeholder management, and problem-solving skills.
• Preferred: Proven expertise in U.S. data privacy frameworks, regulatory compliance (CCPA/GDPR), and risk management.

Work Authorization

We welcome all applicants legally authorized to work in the United States. The company is eligible and willing to sponsor H-1B work visas for qualified international candidates; H-1B transfers from existing employers are also accepted.

HappyGlobal Service and its clients are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants are encouraged to apply.