US&C Regional Customer Success Leader (Remote)

Unisys; Pennsylvania; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) plan

Comprehensive healthcare

HSA matching

Ongoing learning opportunities

Job summary

Unisys seeks a Customer Success US&C Region Leader to guide a regional team delivering implementation services, managed services and ongoing support. You will partner with client executives, ensure governance, optimize resource use and drive value across multiple accounts.

The role requires 8–10 years in technical leadership, plus Six Sigma/ITIL/PM certifications. A BA/BS is required, with a preference for graduate degrees.

Qualifications

• BA/BS degree required; graduate degree preferred.
• 8–10 years’ relevant experience in technical leadership.
• Six Sigma certification a plus; ITIL certification a plus.
• PM certifications a plus; experience in a matrix environment encouraged.

Responsibilities

• Lead a regional team delivering contracted services and client outcomes.
• Manage governance, budgets, schedules and risk across accounts.
• Ensure high-quality client experience and optimal resource utilization.
• Collaborate with BU Consulting, CTO and Solution Management on service improvements.
• Escalate issues and drive timely resolutions while maintaining SOX/compliance alignment.

Skills

Leadership experience

P&L experience

Six Sigma

ITIL

PM certifications

Education

BA/BS degree

Job description

Unisys seeks a Customer Success US&C Region Leader to guide a regional team delivering implementation services, managed services and ongoing support. You will partner with client executives, ensure governance, optimize resource use and drive value across multiple accounts.

The role requires 8–10 years in technical leadership, plus Six Sigma/ITIL/PM certifications. A BA/BS is required, with a preference for graduate degrees.