US Account Operations Director - Strategy & Growth

CBRE Group, Inc.; San Jose (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

CBRE Group, Inc. on the San Jose campus seeks a US Account Operations Director to lead a high-visibility client operations program. You will partner with senior client stakeholders, drive governance, KPI performance, and continuous improvement, and oversee regional and global reporting and reviews.

You will recruit, coach, and develop staff, align operational strategy with business goals, and work with internal partners to optimize service delivery for a world-class technology organization.

Qualifications

• Bachelor's Degree preferred with 8-12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance.
• Ability to lead the exchange of sensitive information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets affecting multiple departments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Sophisticated organizational skills and an inquisitive mindset.

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct evaluations and coaching, and oversee recruiting.
• Coordinate and manage daily activities, establish schedules, assign tasks, and cross-train staff.
• Assist with executing operational strategies for a small market area.
• Act as a key business partner to implement initiatives and process improvements.
• Partner with senior management to develop strategies that optimize performance and support the business.
• Manage client services to drive productivity of client-facing professionals.
• Direct regional business operations and build partnerships with internal departments.
• Apply knowledge of multiple disciplines and drivers impacting performance.
• Lead by example in line with CBRE RISE values and negotiates with external partners.
• Identify and solve multi-dimensional problems and improve methods and standards.

Skills

Leadership

Staff development

Communication

Office skills

Organizational skills

Analytical math

Education

Bachelor's Degree

Job description

CBRE Group, Inc. on the San Jose campus seeks a US Account Operations Director to lead a high-visibility client operations program. You will partner with senior client stakeholders, drive governance, KPI performance, and continuous improvement, and oversee regional and global reporting and reviews.

You will recruit, coach, and develop staff, align operational strategy with business goals, and work with internal partners to optimize service delivery for a world-class technology organization.