US Account Operations Director

CBRE Group, Inc.; San Jose (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

CBRE Group, Inc. on the San Jose campus seeks a US Account Operations Director to lead a high-visibility client operations program. You will partner with senior client stakeholders, drive governance, KPI performance, and continuous improvement, and oversee regional and global reporting and reviews.

You will recruit, coach, and develop staff, align operational strategy with business goals, and work with internal partners to optimize service delivery for a world-class technology organization.

Qualifications

• Bachelor's Degree preferred with 8-12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance.
• Ability to lead the exchange of sensitive information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets affecting multiple departments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Sophisticated organizational skills and an inquisitive mindset.

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct evaluations and coaching, and oversee recruiting.
• Coordinate and manage daily activities, establish schedules, assign tasks, and cross-train staff.
• Assist with executing operational strategies for a small market area.
• Act as a key business partner to implement initiatives and process improvements.
• Partner with senior management to develop strategies that optimize performance and support the business.
• Manage client services to drive productivity of client-facing professionals.
• Direct regional business operations and build partnerships with internal departments.
• Apply knowledge of multiple disciplines and drivers impacting performance.
• Lead by example in line with CBRE RISE values and negotiates with external partners.
• Identify and solve multi-dimensional problems and improve methods and standards.

Skills

Leadership

Staff development

Communication

Office skills

Organizational skills

Analytical math

Education

Bachelor's Degree

Job description

About the Role:

Join CBRE as a US Account Operations Director and play a critical leadership role supporting a global leader in data storage and technology innovation from its flagship San Jose campus.

In this highly visible position, you'll serve as a trusted advisor to senior client stakeholders, driving operational strategy, governance, KPI performance, and continuous improvement initiatives across the account. You'll lead global reporting efforts, facilitate executive-level Quarterly Business Reviews, identify cost-saving opportunities, and implement standardized processes that enhance efficiency and elevate service delivery.

We're looking for a decisive, business-minded leader who thrives in a client-facing environment, enjoys solving complex challenges, and can influence stakeholders at all levels. This is an exceptional opportunity to make a measurable impact, lead high-performing teams, and help shape the future of operations for a world-class technology organization.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Assist with executing operational strategies, ensuring efficient and effective operations for a small market area.
• Act as a key business partner to put in place initiatives and start process improvements.
• Partner with local and regional senior management to develop and implement strategies that optimize operational performance and support the business.
• Manage client services support activities to drive the productivity of client-facing professionals.
• Direct the business operations activities regionally. Develop partnerships with internal departments management.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.
• Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.