Urology Surgery Services Coordinator

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 42,000 - 65,000; Full time

Job summary

Penn Medicine is seeking a Surgical Services Associate in the Surgery Urology department at the Perelman Center for Advanced Medicine. The role focuses on coordinating patient activity for outpatient and surgical services, triaging calls, scheduling surgeries, and handling pre-operative processes.

Office duties include managing calendars, authorizations, billing preparation, and maintaining patient communication.

Qualifications

• H.S. Diploma or GED required.
• 2+ years medical office experience or 2 years of customer service experience.
• Related clinical office experience required.
• Prior customer service or insurance verification experience in healthcare setting preferred.
• A degree may be considered in lieu of experience.

Responsibilities

• Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times.
• Acts as primary point of contact for assigned patients.
• Retrieve and process incoming medical records/images, ensure scanning and physician review is completed.
• Ensure diagnostic testing and other evaluations are completed before visit.
• Assists attending physician and/or APP with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary.
• Provides coverage for practice team members during absences and/or staffing shortages.
• Schedules required procedures and OR for patients at attending physician’s direction.
• Coordinates all procedures that need to occur prior to scheduling surgery, including scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs.
• Responsible for timely submission and posting of operative cases to OR grid, accuracy of information and correct forms completed and signed.
• Process medication refill request, triaging to appropriate staff.
• Coordinates and schedules cases with medical equipment reps as required in the OR.
• Communicates underutilization of OR block time to manager for redistribution.
• Answer and screen all phone calls, respond to patient inquiries and/or problems, or delegate messages.
• Maintain multiple calendars/schedules, surgery schedule, office hours and meetings.
• Schedule travel and lodging for physician and complete expense submissions for travel, subscriptions, memberships, and books.
• Complete prior authorizations for medications.
• Complete medical record requests and distribute letters per attending physician direction.
• Proficient in systems necessary for practice operations.
• Billing duties: ensure operative reports and encounter forms are submitted for billing timely.
• Maintain knowledge of reimbursements from third-party payers and care protocols for referrals.

Education

H.S. Diploma/GED

2+ years Medical office experience

Related clinical office experience

Prior customer service or insurance verification experience in a healthcare setting preferred

A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience

Job description

Penn Medicine is seeking a Surgical Services Associate in the Surgery Urology department at the Perelman Center for Advanced Medicine. The role focuses on coordinating patient activity for outpatient and surgical services, triaging calls, scheduling surgeries, and handling pre-operative processes.

Office duties include managing calendars, authorizations, billing preparation, and maintaining patient communication.