Urology Practice Assistant II — Hybrid Admin & Scheduling

Brigham & Women's Physicians Organization; Boston (MA); Hybrid; USD 25,000 - 34,000; Full time

Job summary

Brigham and Women's Physicians Organization, an integrated Mass General Brigham affiliate, is seeking an administrative professional to support clinical services and practice operations. The role involves routine clerical tasks, scheduling, check-in/out, and coordinating patient flow in a fast‑paced environment.

Ideal candidates will have 2–3 years of office experience, strong computer skills, and the ability to manage multiple tasks with accuracy.

Qualifications

• High School Diploma or Equivalent is required.
• Office experience of 2–3 years is required.
• Proficiency with Microsoft Office Suite and clerical applications.
• Experience using a telephone system and handling non-routine inquiries.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer phones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as \"Super User\" for scheduling, registration and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions at more advanced competency level.

Skills

Office Suite

Time management

Communication

Phone etiquette

Education

High School Diploma or Equivalent

Job description

Brigham and Women's Physicians Organization, an integrated Mass General Brigham affiliate, is seeking an administrative professional to support clinical services and practice operations. The role involves routine clerical tasks, scheduling, check-in/out, and coordinating patient flow in a fast‑paced environment.

Ideal candidates will have 2–3 years of office experience, strong computer skills, and the ability to manage multiple tasks with accuracy.