Patient Experience Representative I - Urology (Shrewsbury)

Boston Children's Hospital; Shrewsbury (MA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Boston Children's Hospital is seeking an Administrative Support Associate for the Urology office to help ensure a positive patient experience. You will greet patients, coordinate scheduling, and support operations with a focus on process improvements.

Under close supervision, you will handle messages, triage calls, and assist with billing and deposits while collaborating with clinicians and Financial Counseling.

Qualifications

• The ability to communicate effectively both orally and in writing.
• Basic customer service and computer skills.
• No healthcare experience required.

Responsibilities

• Greeting and directing patients, families and visitors.
• Providing positive and effective customer service that supports unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patients encounter.
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems.
• Facilitating and directing communication with Financial Counseling.
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
• Monitoring daily schedule and coordinating flow with clinicians/supervisors.
• Providing routine clerical support as needed.

Skills

Customer service

Communication skills

Computer skills

Education

High School Diploma / GED

Job description

Position summary:

You will work under close supervision to provide support to the administrative operations of the Urology office and work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities:

• Patient Encounter Management:
  • Greeting and directing patients, families and visitors.
  • Providing positive and effective customer service that supports unit operations.
  • Collaborating with referring providers and practices.
  • Obtaining required authorizations to compile patient and staff schedules.
  • Scheduling patients and supporting patients encounter.
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems.
  • Facilitating and directing communication with Financial Counseling.
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors.
  • Providing routine clerical support as needed.

Schedule:

• Monday - Friday
• Shift may vary between 8:00am-4:30pm and 8:30am-5:00pm depending on department needs.
• Hybrid flexibility after training period is completed at the discretion of the department.

Minimum qualifications:
Education:

• A High School Diploma / GED

Experience:

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Basic customer service and computer skills.
• No healthcare experience required.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.