Patient Experience Specialist

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Jefferson Health in Philadelphia seeks a Patient Services Associate (PSA) II to enhance the patient and visitor experience by courteously processing arrivals and departures, and verifying demographics, insurance, referrals and pre-authorizations as needed. The role emphasizes prompt, courteous treatment to maintain efficient flow to examination rooms.

The PSA II uses EPIC for scheduling and check-in/out, supports a smooth patient journey, and upholds HIPAA and regulatory standards while

Qualifications

• HS Diploma or equivalent required.
• Ability to communicate courteously with patients and visitors.
• Ability to process and interpret data.
• Ability to multi-task in a time-sensitive workload.

Responsibilities

• Processes check in and check out, point of service activities and scheduling via EPIC.
• Obtains pre-certifications and/or pre-authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements and complies with regulatory standards.
• Other duties as requested or assigned.

Skills

Communication

Customer service

Data interpretation

Multi-tasking

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson Health in Philadelphia seeks a Patient Services Associate (PSA) II to enhance the patient and visitor experience by courteously processing arrivals and departures, and verifying demographics, insurance, referrals and pre-authorizations as needed. The role emphasizes prompt, courteous treatment to maintain efficient flow to examination rooms.

The PSA II uses EPIC for scheduling and check-in/out, supports a smooth patient journey, and upholds HIPAA and regulatory standards while