Urology Clinic Patient Services Coordinator | Front Desk

US Oncology Inc.; Fort Worth (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The US Oncology Network is seeking a Patient Services Coordinator to support the Urology Department in Fort Worth, TX. This full-time role handles patient greetings, appointment scheduling, and front-desk tasks at the 5450 Clearfork Main Street, Suite 420 clinic.

The position requires receptionist/office experience, MS Office proficiency, and adherence to HIPAA. Work hours are Monday–Friday, 7:30 am–4:30 pm, with potential level based on experience.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages.
• Pages clinic personnel as appropriate.
• Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination.
• Schedules returning appointments in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned. May type memos and forms. No more than five high level duties.

Skills

Receptionist experience

Customer service

Phone etiquette

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The US Oncology Network is seeking a Patient Services Coordinator to support the Urology Department in Fort Worth, TX. This full-time role handles patient greetings, appointment scheduling, and front-desk tasks at the 5450 Clearfork Main Street, Suite 420 clinic.

The position requires receptionist/office experience, MS Office proficiency, and adherence to HIPAA. Work hours are Monday–Friday, 7:30 am–4:30 pm, with potential level based on experience.