Urology Care Scheduler & Patient Coordination

Concord Hospital Health System; Concord (NH); On-site; USD 25,000 - 36,000; Full time

Job summary

Concord Hospital Health System seeks a Specialty Practice Scheduler to ensure timely, compassionate service in the practice and over the phone. The role coordinates patient care between specialty, primary, and ancillary services, dedicating at least 70% of time to scheduling clinic and diagnostic appointments.

Must obtain diagnostic testing/procedure prior-authorization with payers and ensure all related pre/post‑testing labs and appointments are scheduled.

Qualifications

• High School diploma or GED required.
• Annual registration competency exam required.
• Strong communication and interpersonal skills are essential.
• Minimum of one year as CHMG Patient Care Coordinator preferred.

Responsibilities

• Greets patients in person and on the phone in a cordial, professional, and compassionate manner.
• Facilitates patient care between specialty, primary, and ancillary services (e.g., lab, radiology).
• Spends at least 70% of time scheduling clinic and diagnostic testing/procedure appointments.
• Obtains diagnostic testing/procedure prior-authorization with payers.
• Ensures all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed.
• Completes appropriate diagnostic testing/procedure questionnaires.
• Educates patient on diagnostic study/procedure preparation.
• Aids communication and coordination among clinicians by ensuring the availability of notes and information regarding procedures, diagnostic testing, and appointments.
• Communicates with outside offices, facilities and hospital departments to help facilitate care and services (CH and outside referrals).
• Researches incomplete or incorrect orders.
• Prioritizes work appropriately, attending to tasks while serving patients at the window.
• May support other administrative functions in the practice as needed.

Skills

Communication skills

Interpersonal skills

Medical terminology

Education

High school diploma or GED

Job description

Concord Hospital Health System seeks a Specialty Practice Scheduler to ensure timely, compassionate service in the practice and over the phone. The role coordinates patient care between specialty, primary, and ancillary services, dedicating at least 70% of time to scheduling clinic and diagnostic appointments.

Must obtain diagnostic testing/procedure prior-authorization with payers and ensure all related pre/post‑testing labs and appointments are scheduled.