Urogynecology Practice Coordinator — Patient Flow & Admin

Tufts Medicine; Boston (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking an Administrative Support Specialist to assist clinic operations, scheduling, and revenue cycle activities. The role emphasizes strong customer service, documentation, and coordination across clinical and administrative teams.

Ideal candidates will have a high school diploma, at least two years of customer-facing experience, and bilingual abilities. Proficiency in Microsoft Office and scheduling tools is preferred, with solid organizational skills.

Qualifications

• Two years of experience supporting customers.
• Bilingual.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office and scheduling applications.

Responsibilities

• Schedules patient appointments and labs, including follow-ups and surgical bookings.
• Answers phones, triages calls, and takes messages.
• Verifies patient demographics and insurance information.
• Assists with revenue cycle clearance and insurance verification.
• Collects copayments and prepares medical records for visits.
• Monitors patient flow and communicates delays to patients and providers.
• Performs general office tasks and provides clerical support to physicians.
• Attends performance improvement activities.

Skills

Customer support experience

Bilingual

Communication skills

Microsoft Office

Scheduling software

Confidential information handling

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Tufts Medicine is seeking an Administrative Support Specialist to assist clinic operations, scheduling, and revenue cycle activities. The role emphasizes strong customer service, documentation, and coordination across clinical and administrative teams.

Ideal candidates will have a high school diploma, at least two years of customer-facing experience, and bilingual abilities. Proficiency in Microsoft Office and scheduling tools is preferred, with solid organizational skills.