Urgent Medical Dispatcher: Calm, Critical Response

Emergency Telecommunicator Services; Dedham (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee‑assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Dedham, MA is seeking an Emergency Medical Dispatcher to receive and assess emergency calls, confirm locations and access details, and coordinate EMS resources. The role involves following protocol-based instructions and maintaining clear communication with responders while documenting call information.

CPR certification may be required, with sponsorship for training where applicable.

Qualifications

• High school diploma or recognized equivalent; CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient condition
• Determine response priority through approved dispatch system
• Dispatch or coordinate ambulance resources when assigned
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Dedham, MA is seeking an Emergency Medical Dispatcher to receive and assess emergency calls, confirm locations and access details, and coordinate EMS resources. The role involves following protocol-based instructions and maintaining clear communication with responders while documenting call information.

CPR certification may be required, with sponsorship for training where applicable.