Emergency Medical Dispatcher — 24/7 Critical-Response Lead

911 Emergency Communications; Walpole (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers in Walpole, MA. The role involves handling urgent medical calls, gathering patient and incident details, and coordinating EMS resources according to established dispatch protocols.

Responsibilities include confirming locations, triaging priorities, and providing protocol-based guidance while maintaining documentation and compliance with oversight requirements.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury and other medical emergencies.
• Confirm patient location, callback number and access details.
• Ask approved questions about patient condition.
• Determine response priority through authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers in Walpole, MA. The role involves handling urgent medical calls, gathering patient and incident details, and coordinating EMS resources according to established dispatch protocols.

Responsibilities include confirming locations, triaging priorities, and providing protocol-based guidance while maintaining documentation and compliance with oversight requirements.