Urgent Care Patient Services Specialist

Bon Secours; Harrisonburg (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision, prescription

HSA/FSA options

Paid time off

Parental and FMLA leave

Tuition assistance

Professional development

Job summary

Bon Secours in Harrisonburg, VA is hiring a Patient Services Representative (PSR) for the Urgent Care team. You will be the main contact for patients, handling referrals, registrations, insurance verification, and scheduling while explaining financial options.

You will ensure accuracy in medical records and facilitate smooth patient flow. The role requires strong communication, basic medical terminology knowledge, and experience with medical office software.

Qualifications

• High School Diploma or GED required.
• Associates degree in Healthcare or related field preferred.
• Knowledge of medical billing procedures required.
• Medical office software experience required.
• Knowledge of medical terminology and basic ICD-9 and CPT coding preferred.
• Prior medical office experience preferred.

Responsibilities

• Greets patients and community with strong customer service and professionalism.
• Process admission paperwork and basic insurance verification for correct patient identity.
• Answer internal and external calls in a friendly and helpful manner.
• Troubleshoot and resolve problems promptly.
• Inform supervisor of department and patient issues.
• Coordinate and prioritize bed placement to ensure prompt patient care.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or GED

Associates degree in healthcare

Tools

Medical office software

Job description

Bon Secours in Harrisonburg, VA is hiring a Patient Services Representative (PSR) for the Urgent Care team. You will be the main contact for patients, handling referrals, registrations, insurance verification, and scheduling while explaining financial options.

You will ensure accuracy in medical records and facilitate smooth patient flow. The role requires strong communication, basic medical terminology knowledge, and experience with medical office software.