Urgent Care Patient Services Specialist

Bon Secours; Danville (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Incentives

403(b) with employer contributions

Health, dental, vision coverage

Paid time off

Parental and FMLA leave

Tuition assistance

Job summary

Bon Secours in Danville, VA, seeks a Patient Services Representative for Urgent Care. The role handles patient referrals, registration, demographics verification, insurance verification, and medical records updates.

It also schedules appointments, transcribes orders, explains financial options, and supports efficient patient flow in a bustling urgent care setting. The ideal candidate will have a high school diploma or GED, with preferred associate degree in healthcare.

Qualifications

• High School Degree or GED is required.
• Associates Degree in Healthcare or related field preferred.
• Knowledge of medical billing procedures is required.
• Medical office software experience is required.
• Knowledge of ICD-9 and CPT coding preferred.
• Prior medical office experience preferred.

Responsibilities

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
• Answer internal and external calls in a friendly and helpful manner
• Troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned

Skills

Problem-solving skills

Basic computer skills

Excellent communication

Interpersonal skills

Basic math skills

Professional client interaction

Education

High School Degree or GED (required)

Associates Degree in Healthcare or related field (preferred)

Tools

Medical office software

Job description

Bon Secours in Danville, VA, seeks a Patient Services Representative for Urgent Care. The role handles patient referrals, registration, demographics verification, insurance verification, and medical records updates.

It also schedules appointments, transcribes orders, explains financial options, and supports efficient patient flow in a bustling urgent care setting. The ideal candidate will have a high school diploma or GED, with preferred associate degree in healthcare.