Patient Services Specialist, Physician Office

Bon Secours Mercy Health; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Tuition assistance

Paid time off

Healthcare benefits

Job summary

Bon Secours Mercy Health seeks a Patient Services Representative (PSR) for the Winton Road Primary Care location. The role handles patient registration, demographics, insurance, and scheduling, with emphasis on excellent customer service and accurate record-keeping.

The PSR will process admissions paperwork, verify RX benefits, collect payments, and assist with referrals and online scheduling as needed. Prior healthcare registration experience is preferred, and a High School Diploma or GED is

Qualifications

• High School Diploma or GED is required.
• Experience in patient registration/healthcare is preferred.

Responsibilities

• Acts as the first point of contact between patients and physician practices.
• Registers patients, verifies demographics and insurance cards.
• Schedules appointments and assists with scheduling/referrals as needed.
• Explains financial options to patients and collects payments.
• Maintains accurate medical records and ensures patient flow.
• Assists with authorization/pre-certifications when applicable.
• Reconciles cash drawer and supports revenue cycle processes.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High School Diploma or GED

Job description

Bon Secours Mercy Health seeks a Patient Services Representative (PSR) for the Winton Road Primary Care location. The role handles patient registration, demographics, insurance, and scheduling, with emphasis on excellent customer service and accurate record-keeping.

The PSR will process admissions paperwork, verify RX benefits, collect payments, and assist with referrals and online scheduling as needed. Prior healthcare registration experience is preferred, and a High School Diploma or GED is