Patient Service Representative (PSR) - Urgent Care - Hollins

Bon Secours; Roanoke (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vision plans

Flexible spending accounts

Paid time off

Educational assistance

Job summary

A patient-focused healthcare organization in Roanoke, Virginia, seeks a Patient Service Representative to provide welcoming patient service in an urgent care setting. Responsibilities include collecting patient information, managing phone calls, and ensuring a clean work environment. Candidates should have a high school diploma and experience in customer service. Benefits include comprehensive medical plans, paid time off, and educational assistance.

Qualifications

• At least one year of face-to-face registration or customer service experience.

Responsibilities

• Collect patient information and co-pays required to initiate an urgent care visit.
• Answer phones and appropriately route calls.
• Maintain a safe, clean, and organized work environment.

Skills

Strong oral communication

Attention to detail

Ability to multitask

Education

High School Diploma or GED

Job description

Overview

Patient Service Representative (PSR) – Urgent Care – Hollins at Bon Secours. The PSR is the welcoming agent for patients entering the urgent care center and collects necessary information to initiate the visit. The registrar communicates and models the mission and values of Bon Secours.

Responsibilities

• Collect patient information and co-pays required to initiate an urgent care visit and document such information within the electronic medical record (EMR).
• Answer phones in a manner consistent with Bon Secours standards of excellence, appropriately route calls, schedule patients, and enter necessary information for patient scheduling into the computer system accurately and timely.
• Follow front-end revenue cycle check-in procedures: obtain registration, enter required information, secure necessary signatures, update information, register patients promptly, collect missing information, and collect co-pays or balances.
• Maintain a safe, clean, and organized work environment; ensure supplies and equipment are properly functioning.
• Participate as an active member of the patient care team, including attendance at clinical huddles.
• Reconcile cash drawer at close of day; schedule follow-up appointments and assist with scheduling other services as needed.
• Support other duties such as DOT specimen collection, ordering supplies, cleaning/disposal of contaminated supplies, scheduling, and phone triage.
• Adhere to the organization’s policies and be willing to perform other related tasks as required by supervision.

Qualifications

• Education: High School Diploma or GED required.
• Experience: At least one year of face-to-face registration or customer service experience.
• Skills: Strong oral communication, attention to detail, and ability to multitask.

Employment Details

• Employment type: Full-time
• Seniority level: Entry level
• Job function: Health Care Provider
• Industries: Hospitals and Health Care

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. We value compassion, human dignity, integrity, service and stewardship.

Benefits

• Comprehensive medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance with AD&D
• Employer contributions to retirement savings when eligible
• Paid time off
• Educational assistance
• Additional benefits varies by employment status

Equal Opportunity

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. For accommodations, contact the Talent Acquisition team.