Urgent Care Patient Services Specialist

Bon Secours Mercy Health; Danville (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off

Job summary

Bon Secours Mercy Health in Danville seeks a Patient Services Representative (PSR) for its Urgent Care center. You will manage patient referrals, registrations, insurance verification and records with accuracy, while guiding patients through financial options and scheduling.

Role requires clear communication, problem-solving, and a friendly demeanor to ensure smooth patient flow and service excellence in a fast-paced environment.

Qualifications

• Patient Services Representative handles referrals, patient registration and records.
• Schedules appointments, explains financial options to patients, and updates medical records.

Responsibilities

• Greet patients and community with respectful, professional service.
• Process admission paperwork and basic insurance verification.
• Answer internal and external calls in a friendly, helpful manner.
• Troubleshoot and resolve problems promptly.
• Maintain patient flow and inform supervisor of issues.
• Coordinate bed placement needs for timely admission.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Basic math

Education

High School Degree or GED

Associates Degree in Healthcare or related field

Tools

Medical office software

Job description

Bon Secours Mercy Health in Danville seeks a Patient Services Representative (PSR) for its Urgent Care center. You will manage patient referrals, registrations, insurance verification and records with accuracy, while guiding patients through financial options and scheduling.

Role requires clear communication, problem-solving, and a friendly demeanor to ensure smooth patient flow and service excellence in a fast-paced environment.