Urgent Care Patient Service Associate

Indiana University Health; West Lafayette (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Indiana University Health in Lafayette, IN is seeking a patient service representative to handle patient inquiries by phone and email, ensuring timely, professional responses. You will document interactions, process service requests, and collaborate with other departments to resolve issues.

The role requires a high school diploma and 0–3 years of experience, with proficiency in Microsoft Office and strong time-management skills in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 0–3 years of relevant experience.
• Proficiency in Microsoft Office required.
• Ability to manage time in a fast-paced environment.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Microsoft Office

Time management

Education

High School Diploma/GED

Job description

Indiana University Health in Lafayette, IN is seeking a patient service representative to handle patient inquiries by phone and email, ensuring timely, professional responses. You will document interactions, process service requests, and collaborate with other departments to resolve issues.

The role requires a high school diploma and 0–3 years of experience, with proficiency in Microsoft Office and strong time-management skills in a fast-paced environment.