Patient Care Support Specialist I

Indiana University Health; West Lafayette (IN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(K) retirement savings with company

Tuition reimbursement

Employee Assistance Program

Job summary

Indiana University Health is seeking team members for patient service roles at its West Side/Southside Urgent Care locations in Indiana. The day-to-day involves handling inquiries by phone and email, gathering accurate patient information, and processing service requests with a professional, team-focused approach.

The position requires a High School Diploma or GED and up to three years of relevant experience, with strong Microsoft Office skills and time-management ability in a fast-paced

Qualifications

• High School Diploma or GED required.
• 0–3 years of relevant experience.
• Proficiency in Microsoft Office.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Customer service

Time management

Communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Indiana University Health is seeking team members for patient service roles at its West Side/Southside Urgent Care locations in Indiana. The day-to-day involves handling inquiries by phone and email, gathering accurate patient information, and processing service requests with a professional, team-focused approach.

The position requires a High School Diploma or GED and up to three years of relevant experience, with strong Microsoft Office skills and time-management ability in a fast-paced