Patient Service Specialist I - Compassionate, Fast-Paced CSR

Indiana University Health System; Lafayette (IN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401K match

Tuition reimbursement

Employee Assistance Program

Wellness program

Job summary

Indiana University Health System in Lafayette, Indiana, seeks patient services team members for urgent care patient inquiries and coordination. The role supports busy sites, with shifts across 7:30am–8pm and 3-12 hour blocks, including Sunday/Tuesday/Friday at Southside Urgent Care and potential rotation to Westside Urgent Care.

Responsibilities include timely phone/email responses, accurate data capture, processing service requests, and maintaining professionalism in every patient interaction.

Qualifications

• High School Diploma or GED required.
• 0-3 years of relevant experience.
• Proficiency in Microsoft Office.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Customer-service

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Indiana University Health System in Lafayette, Indiana, seeks patient services team members for urgent care patient inquiries and coordination. The role supports busy sites, with shifts across 7:30am–8pm and 3-12 hour blocks, including Sunday/Tuesday/Friday at Southside Urgent Care and potential rotation to Westside Urgent Care.

Responsibilities include timely phone/email responses, accurate data capture, processing service requests, and maintaining professionalism in every patient interaction.