Patient Services Advocate

Indiana University Health; Lafayette (IN); On-site; USD 38,000 - 46,000; Full time

Job summary

Indiana University Health is seeking team members who are passionate about assisting patients and delivering compassionate service with a purpose. You will respond to inquiries by phone and email, document details, and coordinate with other departments to resolve issues at Urgent Care locations in Indiana.

The role requires a High School Diploma or GED, 0–3 years of experience, and strong Microsoft Office skills.

Qualifications

• High School Diploma or GED required.
• 0–3 years of relevant experience.
• Proficiency in Microsoft Office.
• Excellent communication and customer service skills.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Customer service

Communication

Time management

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Indiana University Health is seeking team members who are passionate about assisting patients and delivering compassionate service with a purpose. You will respond to inquiries by phone and email, document details, and coordinate with other departments to resolve issues at Urgent Care locations in Indiana.

The role requires a High School Diploma or GED, 0–3 years of experience, and strong Microsoft Office skills.