Patient Care Service Specialist (PRN)

Indiana University Health; Bloomington (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Indiana University Health is seeking team members for the Bloomington East Urgent Care location to provide compassionate, patient-focused service in a PRN capacity. The role involves handling inquiries, documenting interactions, and coordinating with multiple departments to resolve issues efficiently.

Ideal candidates will have a High School Diploma or GED, up to 3 years of relevant experience, and proficiency with Microsoft Office.

Qualifications

• 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Indiana University Health is seeking team members for the Bloomington East Urgent Care location to provide compassionate, patient-focused service in a PRN capacity. The role involves handling inquiries, documenting interactions, and coordinating with multiple departments to resolve issues efficiently.

Ideal candidates will have a High School Diploma or GED, up to 3 years of relevant experience, and proficiency with Microsoft Office.