Urgent Care Medical Office Assistant | Patient Access & Billing

UNC Health; Lumberton (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Shift Differentials

Job summary

UNC Health Urgent Care in Lumberton, NC is seeking a full-time Medical Administrative Assistant to support patient check-in/check-out, handle billing information, and provide excellent customer service. The role requires accurate data entry, understanding of HIPAA, and ability to work onsite in a fast-paced environment.

Responsibilities include coordinating with clinicians, verifying insurance, and maintaining daily cash receipts while supporting a seamless patient experience.

Qualifications

• Proven customer service skills in a busy environment.
• Strong computer and data entry abilities.
• Familiarity with privacy rules and HIPAA practices.

Responsibilities

• Handle patient check-in and check-out procedures accurately.
• Process financial information and explain billing to patients.
• Maintain compliance with policies and revenue cycle guidelines.
• Answer phones professionally and provide information as needed.
• Schedule appointments and enter demographic/clinical data into the system.
• Maintain supplies and equipment; ensure a safe workplace.
• Demonstrate teamwork and effective communication with patients and staff.

Skills

Customer service

Computer skills

HIPAA compliance

Education

High school diploma or GED

Job description

UNC Health Urgent Care in Lumberton, NC is seeking a full-time Medical Administrative Assistant to support patient check-in/check-out, handle billing information, and provide excellent customer service. The role requires accurate data entry, understanding of HIPAA, and ability to work onsite in a fast-paced environment.

Responsibilities include coordinating with clinicians, verifying insurance, and maintaining daily cash receipts while supporting a seamless patient experience.