Urgent Care Front Office Specialist

Nextcare-Urgent-Car; Aurora (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

NextCare in Aurora, CO is seeking a Medical Front Office Receptionist to be the first contact for patients in a fast-paced clinic. You will help with check-in, scheduling, registrations, and patient communications while maintaining a welcoming, organized front desk.

Ideal candidates have at least two years of registration/front office experience in a physician's office, ED, or urgent care, and strong multitasking and customer service skills.

Qualifications

• High school diploma or GED required; pre-employment background screening.
• Minimum two years' experience in registration or front office in a physician's office, hospital emergency department and/or urgent care setting. Typing and computer proficiency in Windows based software.
• Ability to multi-task, provide quality customer service, prioritize and critical thinking.

Responsibilities

• Obtain personal and insurance data from the patient and inputs information into EMR system.
• Monitors the flow of patients, including placing patients into rooms as needed.
• Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
• Prepares daily deposit, reconciliation, and daily statistical information.
• Ensures an adequate stock of front office supplies and proper functioning of equipment.
• Answers telephone utilizing quality customer service skills.
• Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
• Manages patient appointments scheduled via the NextCare website.
• Notifies back office immediately of any urgent medical concerns a patient may be experiencing.
• Educates patients on services offered by NextCare for their current or next visit.
• Promptly notifies the Clinic Manager of any patient or employee safety concerns.
• Maintains established policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Participates in education programs and attends meetings as required.

Job description

NextCare in Aurora, CO is seeking a Medical Front Office Receptionist to be the first contact for patients in a fast-paced clinic. You will help with check-in, scheduling, registrations, and patient communications while maintaining a welcoming, organized front desk.

Ideal candidates have at least two years of registration/front office experience in a physician's office, ED, or urgent care, and strong multitasking and customer service skills.