Urgent Care Front Desk Specialist - Patient Access & Service

NextCare; Lewisville (TX); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical

Health Savings Account

NextCare employee visit program

Dental

Vision

Long term disability

Short term disability

Employee assistance program

401(k) Plan benefits

Shift differential benefits

Job summary

NextCare Urgent Care in Lewisville, TX is seeking an energetic Medical Front Office Receptionist who welcomes patients, collects insurance data, inputs information into the EMR, and helps manage daily front desk operations.

You will be the first impression for patients, handle registrations, schedule appointments via the website, answer phones with courteous service, and support back-office staff as needed.

Qualifications

• Minimum two years of experience in registration or front office in a physician's office, hospital emergency department or urgent care setting.
• Typing and computer proficiency in Windows-based software.

Responsibilities

• Obtain personal and insurance data from the patient and input information into EMR system.
• Monitors the flow of patients, including placing patients into rooms as needed.
• Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
• Prepares daily deposit, reconciliation, and daily statistical information.
• Answers telephone utilizing quality customer service skills.
• Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
• Manages patient appointments scheduled via the NextCare website.
• Notifies back office immediately of any urgent medical concerns a patient may be experiencing.
• Educates patients on services offered by NextCare for their current or next visit.

Skills

Multi-tasking

Customer service

Prioritization

Critical thinking

Education

High school diploma or GED

Tools

EMR system

Job description

NextCare Urgent Care in Lewisville, TX is seeking an energetic Medical Front Office Receptionist who welcomes patients, collects insurance data, inputs information into the EMR, and helps manage daily front desk operations.

You will be the first impression for patients, handle registrations, schedule appointments via the website, answer phones with courteous service, and support back-office staff as needed.