Urgent Care Medical Receptionist

Endogen Wellness; Ann Arbor (MI); On-site; USD 18,184 - 25,898; Full time

Job summary

Ann Arbor Urgent Care in Ann Arbor is seeking a friendly Front Desk Receptionist to be the first point of contact for patients, handling check-in/out and scheduling while delivering outstanding customer service.

The role requires accurate data entry, insurance verification, payment processing, and maintaining confidentiality under HIPAA. Bilingual candidates are a plus, and weekend/holiday hours may be required to support a fast-paced clinic.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical/urgent care setting preferred.
• Familiarity with EMR systems (eClinicalWorks) preferred.
• Knowledge of medical insurance terminology preferred.
• Bilingual is a plus; weekend/holiday hours may be required.
• Strong communication and interpersonal skills; able to multitask.

Responsibilities

• Greet patients and visitors with a warm, professional demeanor.
• Check-in and check-out patients accurately and efficiently.
• Verify and update patient information and insurance details.
• Collect co-pays and process payments.
• Answer multi-line phone system and route calls appropriately.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Assist with administrative tasks such as filing, scanning, and data entry.
• Ensure the front desk and waiting area are clean, organized, and welcoming.

Skills

Communication skills

Interpersonal skills

Multitasking

Professional appearance

Education

High school diploma or equivalent

Tools

eClinicalWorks

Job description

We are seeking a friendly, organized, and dependable Front Desk Receptionist to join our team at Ann Arbor Urgent Care, a fast-paced urgent care facility. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while efficiently managing administrative responsibilities. This role is crucial in ensuring a smooth patient flow and supporting clinical staff in delivering timely medical care.

Key Responsibilities

• Greet patients and visitors with a warm, professional demeanor.
• Check-in and check-out patients accurately and efficiently.
• Verify and update patient information and insurance details.
• Collect co-pays and process payments.
• Answer multi-line phone system and route calls appropriately.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Assist with administrative tasks such as filing, scanning, and data entry.
• Ensure the front desk and waiting area are clean, organized, and welcoming.

Qualifications

• High school diploma or equivalent (required).
• Previous experience in a medical or urgent care setting (preferred).
• Knowledge of electronic medical records (EMR) systems, such as eClinicalWorks (preferred).
• Basic understanding of medical insurance and terminology (preferred).
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Professional appearance and demeanor.
• Bilingual (Spanish/English or other language) a plus.
• Ability to work on weekends, holidays, or extended hours if required.

Job Type: Full-time

Pay: From $16.00 per hour

Work Location: In person