Urgent Care Front Desk Specialist

Piedmont Urgent Care by Wellstreet; Dearborn (MI); On-site; USD 22,000 - 25,000; Full time

Job summary

Corewell Health Urgent Care in Dearborn, MI is seeking a friendly Patient Service Representative to be the first point of contact, greeting patients and handling front-office tasks in a fast-paced clinic.

You will verify insurance, collect payments, support the care team with documentation, and ensure HIPAA/OSHA compliance. This full-time on-site role offers a stable schedule and competitive wages. Weekend shifts and 12-hour days are required.

Qualifications

• Education: High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
• Experience: 1+ year in a medical office or healthcare setting preferred.
• Skills: Strong communication, attention to detail, ability to multitask in a busy environment.

Responsibilities

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency about costs.
• Collaborative Support: Assist the practice manager, providers, and staff for smooth daily operations.
• Compliance: Ensure HIPAA and OSHA compliance in documentation and processes.
• Administrative Duties: Perform office procedures and general administrative tasks.
• Quality Assurance: Oversee quality assurance programs and CLIA waived lab requirements.
• Travel Requirement: Travel to other Corewell Health Urgent Care locations as needed.

Skills

Strong communication

Attention to detail

Multitasking

Team player

Education

High school diploma or equivalent

Medical Administrative Assistant certificate (plus)

Tools

EPIC EMR

Job description

Corewell Health Urgent Care in Dearborn, MI is seeking a friendly Patient Service Representative to be the first point of contact, greeting patients and handling front-office tasks in a fast-paced clinic.

You will verify insurance, collect payments, support the care team with documentation, and ensure HIPAA/OSHA compliance. This full-time on-site role offers a stable schedule and competitive wages. Weekend shifts and 12-hour days are required.