Urgent Care Front Desk Pro: Patient Access & Scheduling

Banner Health; Casa Grande (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Banner Health's Urgent Care in Casa Grande, AZ is seeking a Front Office Representative. You are the first point of contact for patients and visitors, guiding them from check-in to check-out and supporting scheduling, insurance verification, and co-pays.

You will handle phone calls, demographic data entry, and medical record documentation while coordinating referrals and daily clerical tasks for physician teams in a fast-paced clinic environment.

Qualifications

• High school diploma or GED required.
• Ability to multi-task with heavy phone volume and multiple computer systems.
• Typing speed of at least 30 wpm and data entry accuracy.
• Bilingual in Spanish preferred.

Responsibilities

• Answer and route incoming calls; document messages and forward to staff.
• Verify patient demographics and insurance; collect copays and self-pay amounts.
• Schedule and reschedule appointments and provide prep instructions as needed.
• Prepare schedules, charts, and supervision notes for next day operations.
• Reconcile tickets and assist billing with daily reports.
• Escort patients to exam rooms, take vitals, and support clinical staff as needed.
• Work independently with training; handle patient grievances.

Skills

Multi-tasking

Phone etiquette

Data entry

Education

High school diploma/GED

Tools

EMR systems

Job description

Banner Health's Urgent Care in Casa Grande, AZ is seeking a Front Office Representative. You are the first point of contact for patients and visitors, guiding them from check-in to check-out and supporting scheduling, insurance verification, and co-pays.

You will handle phone calls, demographic data entry, and medical record documentation while coordinating referrals and daily clerical tasks for physician teams in a fast-paced clinic environment.