Urgent Care Front Desk Coordinator

Banner Health; Phoenix, Northern (AZ, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Banner Health is seeking an Urgent Care Front Office Representative to greet patients, verify insurance, collect co-pays, and manage appointments across Zone 8 clinics in Phoenix, AZ. The role requires strong multi-tasking and data-entry skills within a fast-paced medical office environment.

Responsibilities include scheduling, patient check-in/check-out, maintaining patient records, and supporting physicians with clerical tasks.

Qualifications

• Must multi-task between heavy phone volume and multiple computer systems.
• Ability to verify insurance and collect co-pays accurately.
• Accurate data entry and patient demographics collection.
• Typing speed of at least 30 wpm.
• Spanish language skills preferred but not required.

Responsibilities

• Answer and route incoming calls; document messages.
• Verify patient demographics and insurance information; perform insurance verification.
• Schedule, reschedule, and manage appointments and referrals.
• Prepare patient charts, paperwork, and physician schedules.
• Reconcile daily charges and assist billing with tickets.
• Escort patients to exam rooms and document vitals/history as needed.
• Work with minimal supervision and resolve basic patient concerns.

Skills

Multi-tasking

Phone handling

Data entry

Typing 30 wpm

Bilingual Spanish (preferred)

EMR systems

Education

High school diploma/GED

Tools

EMR systems

Job description

Banner Health is seeking an Urgent Care Front Office Representative to greet patients, verify insurance, collect co-pays, and manage appointments across Zone 8 clinics in Phoenix, AZ. The role requires strong multi-tasking and data-entry skills within a fast-paced medical office environment.

Responsibilities include scheduling, patient check-in/check-out, maintaining patient records, and supporting physicians with clerical tasks.