Urgent Care Front Desk: Patient Concierge & Scheduling

Friendsofkerhonkson; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Banner Health Urgent Care in Phoenix seeks a Front Office Representative to be the first point of contact for patients and visitors. The role involves check-in/check-out, scheduling, insurance verification, co-pay collection, and patient data entry across multiple clinics within Zone 3.

Hours include three 12-hour shifts weekly with a variable schedule, weekends possible. Ideal candidates have strong multitasking, communication, and computer skills; bilingual Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Ability to multitask between phone lines, computer systems and interruptions.
• Typing speed minimum 30 wpm with data entry.
• Strong customer service and communication skills.
• Knowledge of medical terminology and insurance processes is preferred.

Responsibilities

• Serve as first point of contact for patients and visitors at the front desk.
• Schedule appointments, verify insurance, collect co-pays, and gather patient demographics.
• Answer and route calls, document messages, and assist with clinic reports.
• Print schedules, superbills, and prepare patient charts for the next day.
• Escort patients to exam rooms, take vitals, and assist as needed.
• Maintain patient confidentiality and navigate multiple computer programs.

Skills

Multitasking

Typing 30 wpm

Data entry

Phone handling

Customer service

Education

High school diploma or GED

Tools

EMR systems

Insurance verification software

Billing systems

Job description

Banner Health Urgent Care in Phoenix seeks a Front Office Representative to be the first point of contact for patients and visitors. The role involves check-in/check-out, scheduling, insurance verification, co-pay collection, and patient data entry across multiple clinics within Zone 3.

Hours include three 12-hour shifts weekly with a variable schedule, weekends possible. Ideal candidates have strong multitasking, communication, and computer skills; bilingual Spanish is a plus.