Urgent Care Front Desk: Insurance Verification Pro

American Family Care; Danbury (CT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Mental Health & Prescription Coverage

HSA with employer contributions

Short & Long-Term Disability + Life

401(k) with Employer Match

Paid Time Off 152 hours/year

Employee Assistance Program (free coun

Uniform Allowance + Verizon Discount

Job summary

American Family Care is seeking a Medical Receptionist focused on insurance verification, medical billing, and patient financial counseling at our Danbury, CT location. The role emphasizes accurate coverage verification, clear cost explanations, and resolving billing issues while upholding HIPAA standards.

The ideal candidate will manage front desk operations, greet patients professionally, handle payments, and support revenue integrity across AFC’s growing nationwide network.

Qualifications

• Experience with insurance verification and medical billing required.
• Proficient with medical billing software and EMR systems.
• Active BLS certification required or must be obtained during onboarding.

Responsibilities

• Master Insurance Verification: verify coverage before services to prevent denials and maximize revenue.
• Excel at Financial Counseling: explain costs and billing clearly to patients.
• Solve Billing Problems: identify and resolve insurance discrepancies proactively.
• Drive Patient Satisfaction: maintain service quality during difficult financial discussions.
• Be the Face of AFC: greet patients with warmth and professionalism.
• Own the Front Desk Flow: process payments, schedule appointments, and check-ins efficiently.
• Protect Patient Information: follow HIPAA regulations and keep records organized.

Skills

Insurance verification

Medical billing

EMR systems

HIPAA compliance

Customer service

Attention to detail

Education

High school diploma

X-Ray Tech/Medical Assistant certification

Tools

Medical billing software

EMR software

Job description

American Family Care is seeking a Medical Receptionist focused on insurance verification, medical billing, and patient financial counseling at our Danbury, CT location. The role emphasizes accurate coverage verification, clear cost explanations, and resolving billing issues while upholding HIPAA standards.

The ideal candidate will manage front desk operations, greet patients professionally, handle payments, and support revenue integrity across AFC’s growing nationwide network.