Urgent Care Front Desk: Insurance & Billing Pro

American Family Care; Huntsville (AL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA

401(k)

Paid Time Off

EAP

Uniform Allowance

Verizon Discount

Job summary

American Family Care is seeking a detail-oriented Medical Receptionist to lead insurance verification and patient financial conversations at our Huntsville urgent care clinic. You’ll verify coverage before services, explain costs, and resolve billing issues to protect revenue and patient trust.

Experience with medical billing systems and EMR is preferred, with a focus on HIPAA compliance and outstanding patient service.

Qualifications

• Experience with insurance verification and medical billing.
• Ability to explain complex insurance concepts to patients with empathy.
• Detail oriented with accuracy in handling insurance IDs and billing data.

Responsibilities

• Master Insurance Verification: verify coverage BEFORE services, prevent denials, maximize revenue.
• Excel at Financial Counseling: explain costs and billing processes clearly to patients.
• Solve Billing Problems: identify and resolve insurance discrepancies before they impact revenue.
• Drive Patient Satisfaction: deliver professional service during financial conversations.
• Be the Face of AFC: greet patients with warmth and professionalism.
• Own the Front Desk Flow: process payments, schedule appointments, check-ins efficiently.
• Protect Patient Information: maintain records per HIPAA regulations.

Skills

Insurance verification

Billing experience

Patient financial counseling

Medical reception

EMR systems

HIPAA compliance

Customer service

Detail oriented

Tools

Medical billing software

EMR software

Job description

American Family Care is seeking a detail-oriented Medical Receptionist to lead insurance verification and patient financial conversations at our Huntsville urgent care clinic. You’ll verify coverage before services, explain costs, and resolve billing issues to protect revenue and patient trust.

Experience with medical billing systems and EMR is preferred, with a focus on HIPAA compliance and outstanding patient service.