Urgent Care Front Desk: Insurance & Billing Pro

American Family Care; Birmingham (AL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Health Savings Account (HSA)

Disability + Life Insurance

401(k) with employer match

Paid Time Off 152 hours/year

Employee Assistance Program (EAP)

Uniform Allowance

Verizon Discount

Job summary

American Family Care is seeking a Medical Receptionist for insurance verification and billing support at our Birmingham clinic. You will verify coverage before services, explain costs to patients, and handle billing discussions with care and clarity.

Join a team focused on seamless patient experiences and financial health of the clinic. Prior experience in medical offices and EMR proficiency are valued in a fast-paced setting.

Qualifications

• Experience with insurance verification and medical billing.
• Ability to explain complex insurance concepts with empathy and clarity.
• Detail-oriented; a single digit error can cost thousands.

Responsibilities

• Verify insurance coverage before services.
• Explain costs and billing processes to patients.
• Identify and resolve billing discrepancies proactively.
• Deliver excellent service during difficult financial conversations.
• Process payments, schedule appointments, and manage front desk flow with efficiency.
• Maintain HIPAA-compliant patient records.

Skills

Insurance verification

Billing accuracy

Financial counseling

Customer service

EMR proficiency

Education

High school diploma preferred

X-Ray Tech certification (a plus)

Medical Assistant certification (a plus)

Tools

EMR systems

Medical billing software

Job description

American Family Care is seeking a Medical Receptionist for insurance verification and billing support at our Birmingham clinic. You will verify coverage before services, explain costs to patients, and handle billing discussions with care and clarity.

Join a team focused on seamless patient experiences and financial health of the clinic. Prior experience in medical offices and EMR proficiency are valued in a fast-paced setting.