Medical Front Desk & Insurance Verification Pro

American Family Care; Irondale (AL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Mental Health & Prescription Coverage

HSA with employer contributions

Disability & Life Insurance

401(k) with Employer Match

Paid Time Off 152 hours/year

EAP (free counseling)

Uniform Allowance

Verizon Discount

Job summary

American Family Care is seeking a detail-oriented Medical Receptionist to verify insurance, explain costs, and resolve billing issues at the front desk of our urgent care clinic.

You will handle payments, scheduling, and patient check-ins while ensuring HIPAA compliance and delivering exceptional patient service. Join a nationwide network of clinics and grow with AFC into leadership roles as we expand to 500+ locations.

Qualifications

• Experience with insurance verification and medical billing.
• Ability to explain insurance concepts to patients with empathy and clarity.
• Detail-oriented – a single digit error in an insurance ID can cost thousands.
• Experience as Medical Receptionist/Administrative Assistant/Customer Service in a medical office setting.
• Tech-savvy with medical billing software and EMR systems.
• Excellent problem-solving skills and ability to find billing solutions.
• Positive attitude in challenging financial conversations.

Responsibilities

• Master Insurance Verification: verify coverage before services, prevent denials, maximize revenue.
• Excel at Financial Counseling: explain costs and billing processes clearly to patients.
• Solve Billing Problems: identify and resolve discrepancies before revenue impact.
• Drive Patient Satisfaction: deliver exceptional service during financial conversations.
• Be the Face of AFC: greet patients with warmth and professionalism.
• Own the Front Desk Flow: process payments, schedule appointments, manage check-ins efficiently.
• Protect Patient Information: maintain HIPAA-compliant records.

Skills

Insurance verification

Medical billing

Customer service

EMR systems

HIPAA compliance

Education

HS diploma preferred

Related certification a plus

Tools

Medical billing software

EMR systems

Job description

American Family Care is seeking a detail-oriented Medical Receptionist to verify insurance, explain costs, and resolve billing issues at the front desk of our urgent care clinic.

You will handle payments, scheduling, and patient check-ins while ensuring HIPAA compliance and delivering exceptional patient service. Join a nationwide network of clinics and grow with AFC into leadership roles as we expand to 500+ locations.