Call Center Front Desk Receptionist

LaSante Health Center; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

LaSante Health Center is seeking a Call Center Representative to join our team in New York. You will handle incoming calls, confirm language preferences, and route inquiries to the appropriate departments. The role emphasizes exceptional customer service and accurate data entry into ECW.

The ideal candidate will possess strong verbal communication, active listening, and a friendly, helpful demeanor. Bilingual abilities in Creole or Spanish are preferred to support a diverse patient population.

Qualifications

• Verbal communication skills.
• Customer service experience.
• Active listening skills.
• Computer literate.
• Bilingual in Creole or Spanish preferred.

Responsibilities

• Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
• Record information accurately into ECW.
• Provide assistance and information to enhance patient experience.
• Serve as a liaison between patients and the health center, directing calls to appropriate departments as needed.
• Assist with additional tasks and projects as directed by supervisor.

Skills

Verbal communication

Customer service

Active listening

Computer literacy

Bilingual (Creole/Spanish)

Tools

ECW

Job description

Medical Front Desk/Call Center

Hours: 7:30/8am-5pm Monday-Friday

LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.

Responsibilities

• Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
• Record information accurately into ECW
• Provide assistance and information to enhance patient experience.
• Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed.
• Assist with additional tasks and projects as directed by supervisor.

Qualifications

• Verbal communication skills
• Customer service experience
• Active listening skills
• Computer literate
• Bilingual in Creole or Spanish preferred