Urgent Care Clinic Receptionist: Patient-Focused & Growth-Oriented

MercyOne Medical Group; Indianola (IA); On-site; USD 19,000 - 28,000; Full time

Job summary

MercyOne Health System in Indianola, IA is hiring a Clinic Receptionist to greet patients and visitors, manage the front desk, schedule appointments, answer phones, verify insurance, and accurately enter demographics into the EHR and related systems.

The role emphasizes professionalism, confidentiality, and a welcoming demeanor, with a 40-hour, full-time schedule and competitive benefits within the MercyOne network.

Qualifications

• High school diploma or equivalent is required.
• Strong interpersonal and communication skills are essential.
• Ability to read, write, and understand English and communicate effectively with patients and staff.

Responsibilities

• Greet and welcome patients and visitors at the front desk.
• Manage front desk responsibilities including patient flow and appointment scheduling.
• Answer phone calls and direct to appropriate staff.
• Verify insurance eligibility.
• Enter demographics and insurance information into the EHR and related systems.
• Collect time of service payments and/or past due balances at the time of appointment.

Skills

Interpersonal skills

Communication

Customer service

English proficiency

Confidentiality

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR) system

Job description

MercyOne Health System in Indianola, IA is hiring a Clinic Receptionist to greet patients and visitors, manage the front desk, schedule appointments, answer phones, verify insurance, and accurately enter demographics into the EHR and related systems.

The role emphasizes professionalism, confidentiality, and a welcoming demeanor, with a 40-hour, full-time schedule and competitive benefits within the MercyOne network.