Urgent Care Clinic Manager - Lead Operations & People

American Family Care; Saugus (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

American Family Care (AFC) is seeking an Urgent Care Clinic Manager to oversee daily operations, coach a dynamic team, and drive outstanding patient experiences in a fast-paced setting.

You will supervise Medical Assistants, Receptionists, and X-Ray Techs, partner with Providers, manage scheduling, compliance, and P&L, and own the center’s performance.

The role emphasizes hands-on leadership, patient-focused service, and growth opportunities within AFC's national network.

Qualifications

• 3+ years of healthcare management experience, preferably in urgent care or ambulatory care.
• Strong leadership to coach, inspire, and retain high-performing teams.
• Clinical experience or Medical Assistant certification a plus.
• Experience with scheduling and payroll systems; EMR experience (Experity) highly preferred.

Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Jump in as needed to support on the floor, especially during peak hours.

Skills

Healthcare management

Leadership

EMR Experience (Experity)

Budget management

Staff development

Communication

Payroll systems

Tools

Experity EMR

Job description

American Family Care (AFC) is seeking an Urgent Care Clinic Manager to oversee daily operations, coach a dynamic team, and drive outstanding patient experiences in a fast-paced setting.

You will supervise Medical Assistants, Receptionists, and X-Ray Techs, partner with Providers, manage scheduling, compliance, and P&L, and own the center’s performance.

The role emphasizes hands-on leadership, patient-focused service, and growth opportunities within AFC's national network.