Urgent Care Clinic Manager: Lead Operations & Team Growth

American Family Care; Prattville (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

American Family Care (AFC) is seeking an Urgent Care Clinic Manager to oversee daily operations, lead a dynamic team, and ensure exceptional patient experiences within a high-growth urgent care setting.

You will supervise Medical Assistants, Receptionists, and X-Ray Techs, partner with Providers, and own P&L performance, scheduling, and compliance. Demonstrated healthcare management and strong leadership are essential.

Qualifications

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership to coach, inspire, and retain high-performing teams.
• Clinical experience or Medical Assistant certification is a plus.
• Proficient in scheduling and payroll systems; EMR experience (Experity) highly preferred.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with emotional intelligence and decision-making skills.

Responsibilities

• Lead and mentor non-provider staff, cultivating service, accountability, and operational excellence.
• Manage day-to-day clinic operations, ensure smooth patient flow and scheduling accuracy.
• Monitor KPIs: wait times, patient satisfaction (NPS), staff turnover, budget adherence.
• Maintain HIPAA/OSHA compliance and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as liaison with regional leadership and communicate performance data.
• Oversee clinic finances, including budget control and P&L tracking.
• Support on the floor during peak hours.

Skills

Healthcare management

Team leadership

Budget & KPI awareness

Education

Medical Assistant certification

Tools

EMR (Experity)

Job description

American Family Care (AFC) is seeking an Urgent Care Clinic Manager to oversee daily operations, lead a dynamic team, and ensure exceptional patient experiences within a high-growth urgent care setting.

You will supervise Medical Assistants, Receptionists, and X-Ray Techs, partner with Providers, and own P&L performance, scheduling, and compliance. Demonstrated healthcare management and strong leadership are essential.