Clinic Manager

American Family Care; Malden (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

American Family Care (AFC) is seeking an Urgent Care Clinic Manager to run daily operations, lead a dynamic team of medical and administrative staff, and ensure outstanding patient experiences.

You'll supervise Medical Assistants, Receptionists, and X-Ray Techs, partner with providers, manage scheduling, payroll, and P&L, and drive KPIs while upholding HIPAA and OSHA compliance in a high-growth urgent care environment.

Qualifications

• 3+ years of healthcare management experience, preferably in urgent care.
• Strong leadership with coaching and staff retention.
• Clinical experience or Medical Assistant certification is a plus.
• Proficient in scheduling and payroll systems; EMR experience (Experity) preferred.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communication and decision-making skills.

Responsibilities

• Lead and mentor non-provider staff, cultivating service, accountability, and operational excellence.
• Manage day-to-day clinic operations, ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor KPIs such as wait times, patient satisfaction, staff turnover, and budget adherence.
• Maintain HIPAA and OSHA compliance and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Partner with regional leadership and report performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Support on the floor during peak hours.

Skills

Healthcare leadership

Staff development

Operational excellence

Patient experience

Communication skills

Tools

Experity EMR

Scheduling software

Payroll systems

Job description

American Family Care (AFC) is on a mission to provide the Right Care, Right Now. As a leader in accessible, walk-in urgent care, we’re redefining patient-first healthcare in communities across the country. If you're a hands-on leader with a passion for healthcare operations and team development - this is your opportunity to drive real impact in a high-growth setting.

About The Role

As an Urgent Care Clinic Manager, you’ll be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast-paced environment of urgent care with the long-term leadership impact of healthcare administration. You’ll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you’ll have full ownership of your center’s performance.

Key Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Jump in as needed to support on the floor, especially during peak hours.

What We’re Looking For

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership background - able to coach, inspire, and retain high-performing teams.
• Clinical experience or Medical Assistant certification a plus.
• Proficient in scheduling and payroll systems; EMR experience (especially Experity) highly preferred.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with strong emotional intelligence and decision-making skills.

Why Join AFC?

• A mission-driven culture centered around patient care and access.
• Nationally recognized brand with growth opportunities across markets.
• High-impact role with autonomy and daily variety.
• Ongoing training and leadership development.
• Competitive compensation and benefits.

Work environment

Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed. #AC1