Clinic/Practice Assistant, Express Care

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc.; Danvers (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Clinic/Practice Assistant for Express Care in Danvers. You will perform administrative and clinical duties, greet patients, schedule appointments, and support billing and records processes in a fast-paced urgent care with a rotating schedule and weekend coverage.

The role emphasizes strong customer service, teamwork, and efficient patient experiences in a onsite setting at 104 Endicott Street, Danvers.

Qualifications

• High school diploma or equivalent required; CMAA certification preferred.
• Experience in a fast-paced healthcare administrative setting is expected.
• Proficiency with Office Suite and basic clerical tasks including records handling.

Responsibilities

• Perform administrative and clinical duties to support urgent care operations.
• Check-in/check-out patients and schedule appointments, maintain records.
• Process billing forms, obtain medical records and respond to routine inquiries.
• Maintain patient flow and provide excellent customer service in person and by phone.

Skills

Customer service

Healthcare administration

Phone handling

Time management

Communication

Education

High School Diploma or equivalent

CMAA preferred

Tools

Office Suite

EMR systems

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Express Care, formally known as Urgent Care, serves patients of all ages and is open seven days a week to help patients when they are sick or injured and can’t get in to see their primary care doctor. Our services are designed to close the gap between primary care and emergency care by offering prompt, walk-in treatment for non-life-threatening illnesses and injuries. We are seeking a full-time, 40-hour Clinic/Practice Assistant to join our Express Care team located at 104 Endicott Street in Danvers! This position offers a 4-day work week with a 14-day repeating schedule. In addition, this role requires an every other weekend rotation (both Saturdays and Sundays) from 8:00am-5:00pm. Clinic/Practice Assistants are often the first point of contact for our patients and play an important role in ensuring every visit starts with exceptional service and compassion. We are looking for someone who thrives in a fast-paced setting, enjoys helping others, and brings strong customer service and healthcare administrative experience to the team. In this role, you will help create a welcoming and efficient experience for patients while supporting the day-to-day administrative operations of a busy urgent care environment. If you are looking to join a collaborative, patient-focused team where your work directly impacts the patient experience, we’d love to hear from you!

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No

Essential Functions

• Perform a variety of administrative and clerical duties in support of a busy clinical practice or urgent care environment.
• Greet and assist patients while delivering excellent customer service both in person and over the phone.
• Schedule patient appointments, maintain appointment records, and support scheduling changes as needed.
• Manage patient documentation, including scanning records, processing billing forms, and obtaining medical records or test results.
• Respond to routine patient and provider inquiries, including messages related to prescription refills, prior authorizations, and test results.
• Support daily office operations by handling mail, faxes, forms, schedules, and other administrative tasks.
• Serve as a resource for scheduling, registration, and billing systems, including assisting with training and support for team members.
• May perform more advanced administrative responsibilities based on department needs and level of competency.

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

• Remote Type Onsite
• Work Location 104 Endicott Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $17.71 - $24.94/Hourly Grade 3

EEO Statement

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

About us

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.