Urgent Care Center Manager: Patient Experience & Ops

Team Member Services; United States; On-site; USD 44,000 - 82,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Job summary

AdventHealth Lakeland is seeking a Center Manager to oversee day-to-day operations, personnel, equipment, and service delivery in a fast-paced medical center.

You will recruit and train staff, monitor attendance and budgets, ensure compliance, and uphold patient experience standards while coordinating with other departments.

The role requires strong communication, Excel/Outlook proficiency, and a commitment to quality care; benefits start from day one and include a robust 403(b) plan.

Qualifications

• Demonstrated ability to communicate in English effectively to carry out job requirements.
• Proficiency in basic math functions.
• Proficiency in Excel, Word and Outlook.
• Working knowledge of word processing, spreadsheet, and email software programs.
• Aptitude for strong organizational skills.
• Ability to work with people of various backgrounds.

Responsibilities

• Manages all center activities, including personnel, environmental control, assistance to physicians, equipment, and material control.
• Recruits, staffs, orients, trains, disciplines, and evaluates personnel in accordance with personnel policy and employee relations laws.
• Reviews employee time and attendance and monitors staffing, turnover, overtime, and absenteeism.
• Develops and implements the annual budget, overseeing fiscal operations, cost management, revenue generation, accounts payable, and daily financial practices.
• Coordinates operating activities with other departments as necessary to ensure smooth operations.
• Rounds with team members and patients to ensure patient experience standards are upheld.
• Maintains safe and efficient center operations by monitoring work orders and equipment safety, overseeing vendors, and recommending improvements.
• Ensures compliance with regulatory licensure and accrediting regulations. Monitors and controls department services through a Quality Assurance Program.
• Investigates and responds to complaints, taking effective corrective action and involving appropriate parties as necessary.
• Communicates with key corporate clients routinely to monitor customer satisfaction and attends networking events to identify business opportunities.
• Manages various aspects of Accounts Receivable, including updating staff on changes, monitoring claims, responding to correspondence requests, and ensuring timely submission of reports.

Skills

Communication

Math skills

MS Office

Organizational skills

People skills

Education

High School Grad or Equiv

Associate

Tools

Excel

Word

Outlook

Job description

AdventHealth Lakeland is seeking a Center Manager to oversee day-to-day operations, personnel, equipment, and service delivery in a fast-paced medical center.

You will recruit and train staff, monitor attendance and budgets, ensure compliance, and uphold patient experience standards while coordinating with other departments.

The role requires strong communication, Excel/Outlook proficiency, and a commitment to quality care; benefits start from day one and include a robust 403(b) plan.